We've now resolved the incident. Thanks for your patience.

Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. Thank you for understanding.

We are experiencing some higher than usual load on our server s1303.sgp1.mysecurecloudhost.com which is causing intermittent disruptions. Due to this, customers who have hosting and website services might be experiencing connection issues. Our infrastructure team are investigating and we will provide updates on the situation as soon as possible.