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Hosting Performance Degradation - s941.lon1.mysecurecloudhost.com and s940.lon1.mysecurecloudhost.com

Resolved May 14, 2026 15:06 UTC

Incident Updates

  • Resolved May 14, 2026 17:03 UTC

    Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. Thank you for understanding

  • Resolved May 14, 2026 15:06 UTC

    We have identified some higher than normal traffic on our servers s941.lon1.mysecurecloudhost.com and s940.lon1.mysecurecloudhost.com. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution. We will keep you updated as soon as possible.