Server Incident Report

Our infrastructure team have confirmed that the issue has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution and apologise again for any of the inconveniences caused.

Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal.

For clients using our name servers: No action is required

For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address.

Thank you for understanding

We have identified higher than normal traffic on some of our s1430.lon1.mysecurecloudhost.com Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal.

For clients using our name servers: No action is required.

For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel -> Shared IP Address.

Thank you for your understanding. If you need any assistance, please reach out to our support team.