Hosting Performance Degradation - s16364.usc1.stableserver.net

Resolved
Resolved

Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal.

For clients using our name servers: No action is required

For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address.

Thank you for understanding.

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James E.
Identified

We have identified a recurrence of higher-than-normal traffic affecting the server s16364.usc1.stableserver.net. As a result, customers with hosting and website services may experience intermittent issues when accessing their websites.

Our Infrastructure Team is aware of the situation and is actively investigating while working to minimize any impact and restore normal performance as quickly as possible.

We appreciate your understanding.

Avatar for James E.
James E.
Resolved

Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal.

For clients using our name servers: No action is required

For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address.

Thank you for understanding.

Avatar for Dyane H
Dyane H
Investigating

We have identified some higher than normal traffic on some of our servers. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution.

We will keep you updated as soon as possible.

Avatar for Dyane H
Dyane H
Began at: